Responsible Gaming at gct99 — Play Smart, Stay in Control

Gaming on gct99 — whether cricket betting, live casino, slots or crash games — is intended to be an enjoyable leisure activity for adults aged 21 and above across Bangladesh. From Dhaka to Chittagong, Sylhet to Khulna, our players choose gct99 for entertainment. Gaming should always be approached as a form of entertainment, never as a way to generate income, pay off debts or escape personal difficulties.

We understand that for a small number of players, gambling can become problematic. gct99 takes this seriously. That is why we have built a comprehensive set of responsible gaming tools directly into every player account, and why we train our support team to recognise and respond to signs of problem gambling. This page explains the tools available to you, the warning signs to watch for, and how to access help if you or someone you know needs it.

Activating any responsible gaming control on gct99 takes less than a minute. Here is how:

• Log in to your gct99 account using your registered mobile number.
• Go to Account Settings and select the Responsible Gaming section.
• Choose the tool you want to activate — deposit limit, loss limit, session reminder, time-out or self-exclusion.
• Confirm your selection. Limits and restrictions take effect immediately. Increasing a limit or lifting a restriction requires a mandatory cooling-off period before it becomes active, to prevent impulsive decisions made under pressure.

If you are unable to access your account settings or need help activating any of these tools, our 24/7 customer support team can assist you immediately. Simply reach out via the live chat on the gct99 platform. There is no judgment — our team is trained specifically to assist players who want to take control of their gaming activity.

Self-exclusion is the strongest responsible gaming tool available on gct99. When you self-exclude, your account is immediately and completely blocked — you cannot log in, deposit, place bets or receive promotional communications for the duration of the exclusion period. A minimum exclusion period of 6 months applies, and permanent self-exclusion is also available. During a self-exclusion period, gct99 will not reverse the exclusion even at your own request. This is intentional — the cooling-off period is designed to protect you from impulsive decisions made in the moment. After the minimum exclusion period has elapsed, you may contact our support team to request a review. Any balance remaining in your account at the time of self-exclusion remains safely held and is available for withdrawal once the exclusion is formally lifted.

Whether you are a casual player who enjoys cricket betting during the BPL season or a regular slots player, the following habits will help you keep gaming enjoyable and within healthy boundaries:

• Set a gaming budget before you start playing and stick to it. Treat your gaming budget the same way you would any other leisure expense — money earmarked for entertainment, not profit.
• Never chase losses. If you have reached your loss limit for the session, stop. The outcome of the next game is independent of all previous results.
• Take regular breaks during your gaming sessions. Use the session reminder tool to alert you when you have been playing for a preset length of time.
• Only ever gamble with money you can afford to lose. Do not use borrowed money, funds needed for bills, rent or food, or your emergency savings for gaming.
• Keep gaming in perspective. Balance your time between gct99, work, family and social activities. If gaming is becoming the dominant activity in your daily routine, use the time-out tool to reset.
• Talk openly about your gaming with someone you trust. Sharing how much time and money you spend on gct99 with a family member or friend provides a natural check on your activity.

gct99 is strictly for adults aged 21 and above. We enforce age verification at registration and may request documentary proof of age at any time. Any account found to be held by a person under the age of 21 will be immediately closed, all funds will be returned and the matter will be handled in accordance with applicable law.

If you share a device with younger family members and are concerned they may access gct99, we strongly recommend using your device's built-in parental controls and always logging out of your gct99 account after each session. Parents or guardians who believe a minor has accessed gct99 should contact our support team immediately so we can investigate and take appropriate action.

If you believe your gambling has become a problem, please do not wait — reach out for help today. Our 24/7 support team on gct99 can assist you in activating self-exclusion immediately, reviewing your account activity, or simply talking through your concerns. You can reach us via the live chat feature within the gct99 platform at any time of day or night, including weekends and public holidays such as Eid, Pohela Boishakh and Victory Day.

There is no shame in asking for help. Problem gambling is a recognised condition, and support is available. We are committed to treating every player who reaches out with complete discretion, respect and genuine care. gct99's email address for responsible gaming enquiries is shown in the footer of this page. We aim to respond to all responsible gaming enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).